The FAQ section offers answers to the most common questions relating to current threats from viruses, use of Quick Heal etc. Please review the list of questions in an appropriate section so that the required solution to your query gets answered. For any further queries contact us at
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Short instructions how to use Quick Heal
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What is my Customer ID or Customer Reference Number (CRN)?
What to do if I lost my Serial Number or Activation Number?
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Here you can download the latest technical documentations and user manuals to our products.
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Important tips before proceeding with installation?
- Verify that the computer is not infected (By Emergency CD).
- Uninstall any other anti-virus programs.
- Delete all files in the Windows Temporary folder.
- Check available hard disk space.
- Exit all programs before starting the installation
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How do I uninstall Quick Heal?
If due to any reason you wish to uninstall Quick Heal, follow the below given steps:
Click Uninstall Quick Heal from Start - Programs - Quick Heal group.
Quick Heal Uninstaller will prompt for the deletion of Reports. If you wish to reinstall Quick Heal after some time then you can uncheck Remove Report Files. Otherwise proceed by pressing OK.
Uninstaller at last will prompt you to restart your system for changes to take effect
- Before proceeding with uninstallation, please ensure that all programs are closed.
- Uninstalling Quick Heal under Windows NT/2000/XP operating system requires administrative privilege.
I have upgraded my computer, how do I transfer my registered copy to upgraded PC?
In this case you need to uninstall Quick Heal from old system and install it on upgraded system. You also need to reactivate Quick Heal after installation
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